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Market Research is the process of assessing the viability of a new good or service through research conducted directly with the consumer which allows a company to discover the target market and record opinions and other input from consumers regarding interest in the product.

Through the years we have established a customer relationship with more than 20 Market Research companies, we have conducted more than 120 studies within CATI, CAWI, mystery shopping, focus group methodology worldwide.

For a more complete contact with clients we use our multilingual Call Center as the key of reliability. Receiving every customer’s call is the key factor to make your business successful. Since time and human resources are usually limited, a virtual office may solve all your problems. The advantages are obvious – there is no need to expand the office area and increase the number of staff. Our experienced telephone operators will carry out your orders in short term and on the high professional level.

Moreover, receiving top quality services for pleasant prices encourages our business partners to build and maintain long-lasting business relationships. We are proud to cooperate with the famous companies all around the world.
By using the hands-on experience and implementing new technologies into the working process, our multilingual personnel will help you develop your business in any part of the world. We provide a wide range of outsourcing services and try to find an individual approach to each customer which helps to keep our company on high level. All our employees can speak several foreign languages and have worked or studied in European countries. Having such a valuable experience helps us understand the needs and requests of the customers and provide good quality services in short time.

Another positive aspect is that we work in a comfortable for Europeans time zone, GMT +2, unlike the other countries.

We work with a great variety of European languages, such as English, Italian, German, French, Polish, Spanish, Czech, Slovakian, Greek, Russian, and Ukrainian.
Specialists in other languages can be found upon request depending on our customer’s needs.

Outbound services:

  • customer’s support (phone calls, emails, faxes, information letters, etc. )
  • social media monitoring
  • data base actualization
  • holding the meetings
  • events arrangement
  • advertising products and services
  • marketing and social research
  • (debt) collection services

Inbound services:

  • virtual office
  • hot line
  • technical customer’s support
  • ordering services